Client projectHospitality & restaurantsYear 2026
QR ordering platform with AI recommendations
A digital ordering platform that let guests order and pay from the table, with AI recommendations and an assistant answering menu questions.
The problem
Order taking depended on staff availability at the table. During peak hours guests waited to order and waited again to pay, which limited table turnover. Menu questions—allergens, portion sizes, what pairs with what—consumed staff time and were answered inconsistently.
Approach
- Mapped the full service flow from seating to payment, identifying where guests actually waited.
- Established that the bottleneck was not kitchen throughput but the two waiting periods around ordering and paying.
- Designed the platform so staff remained in control of service while the routine steps moved to self-service.
What was built
- QR-based ordering accessible from the table with no app install
- AI-powered recommendations based on order context and menu relationships
- An in-app assistant answering menu, allergen and preparation questions
- Automated digital payment flow removing the second wait
Outcome
Guests order and pay without waiting for staff attention, and menu questions are answered consistently. Staff time shifts from transaction handling to service.
Stack
Next.jsAI recommendation logicDigital paymentsQR access
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